![]() However, you need to ask the first one-time permission from customers to enable this kind of access. With this, you can repeatedly access customers’ computers any time you want even if customers are not in front of those computers. The other type of remote access you can use is called unattended remote access. After a remote support session is completed, you won’t be able to connect to the customer’s computer anymore. In this type of remote access, IT specialists can only access customers’ computers for remote support if they are invited by customers. One of which is through on-demand remote access. Instant Housecall provides IT specialists with two ways to access customers’ computers remotely and deliver the technical support they need. Customers can interact with your IT professionals via chat during remote support sessions, access notes about each completed session, and leave reviews for your team’s performance on Google, Facebook, or any review site you prefer. Your engagements with customers and initiatives to promote your IT business can be improved by Instant Housecall as well. The software also allows you to implement built-in or custom PC maintenance and repair processes that your IT consultants and specialists can run automatically. It allows you to access customers’ computers for remote support at any time, within a 12-hour time period, or on-demand. ![]() Instant Housecall gives IT consultants and specialists features to remotely connect to customers’ computers and easily work on technical issues they are encountering. You and your team of IT professionals can use this tool to solve customers’ problems, improve customer satisfaction, and achieve exponential business growth. Instant Housecall is a remote support software created to expedite and enhance the way small IT businesses deliver technical services to their customers.
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